Why did we start DK Custom Products?
The answer is simple.
We wanted parts for our bikes and could not find quality, USA made parts that did what we wanted.
When we did find a part we wanted, as often as not it was out of stock.
When we called or emailed with questions about a part, we rarely got a timely response, or more often, no response at all.
We wanted something Better for our bikes than we could find.
So we started making them ourselves.
Then we started making them for other peoples bikes...and it has grown from that.
When we realized we were an actual business, we made 3 Fundamental Commitments to ourselves.
-
We would only build Quality Products
-
We would ship Quickly and Accurately
-
We would provide Superior Customer Service
These were the 3 things that consistently frustrated us when we were buying parts for our own bikes, and we were committed to Not frustrate our Customers the way we had been.
Without knowing it, these three fundamentals were the Foundation of our “Build It Better™ philosophy.
- Better Products
- Better Shipping
- Better Customer Service
From these three Fundamentals grow all the below-
Better Comfort
Better Performance
Better Reliability
Better Warranty
Better Handling
Better Instructions
Better (easier) Installation
Better Innovation
Better Safety
Better Riding Experience
Better Testing
If we can’t do it better, then leave it to whoever does do it better
Better Looks
Better Reports
Building It Better saves time, money, frustration & disappointment
Our Constant Challenge to Ourselves - Build It Better™
So, that’s how we started, and where we are now.
As noted in another blog post (HERE), our camera equipment is pretty much just our cell phones. We are in the process of getting some actual camera equipment, and when we do we will begin sharing a bit more of what we do around the shop...showing how we Build It Better™.
3 Item(s)
Greg Naworol
posted on 3/23/2021 2:26 PMThank you! Glad you're enjoying the videos!
We do carry parts that we do not make. The basis for what parts we carry or recommend is ... Do we run it on our own bikes? If it is not good enough for us to run on our bikes, we are not going to recommend it to anyone else.
If we make it, it is because we made something we like better than any other options out there. If we find a part we really like and there is no need for us to make it, then we recommend it.
Ride Free!
Kevin
Kevin
posted on 2/26/2019 9:50 PMThank you for your kind words.
Natalie is good people. Her, along with Dwayne and Dawn in Customer Service are the best!
All the DK Team truly appreciates the opportunity to serve you. Thank you for your business.
Ride Free!
Kevin
Steve OConnor
posted on 2/26/2019 10:24 AMto go take a couple photos of Kevin's exhaust. (Natalie) I am speechless. Who does that! Can not think of a better description of "Customer Support"
3 Item(s)