Twin Adjustable Dyna - Performance Rear Shocks For Harley-Davidson

Manny,
I hope this message finds you well. I am reaching out to address the concerns raised in your review and to provide clarification on our previous interactions.

When we received your feedback, I personally attempted to contact you to understand and resolve the issue at hand. During that call, you mentioned that it was not a convenient time to discuss the matter. I also requested that you call us back at a time that worked better for you, so we could assist you further, but you declined, stating that there was no need to follow up.

In situations like these, effective communication is critical for us to diagnose and resolve any issues. If you had provided the requested information or followed up with us, we would have gladly reviewed the matter further and resolved it to your satisfaction.

To ensure complete transparency, I’d like to revisit the initial exchange for clarity:

You emailed us with the following query:

“When installing the twin adjustable shocks on a 2012 Dyna, do you reuse the washer that goes behind the upper nut that holds the shock on? I used the larger spacers behind the shocks and the thin ones in the front of the shocks.”

Our response was:
“Emmanuel,
You will not need to reuse that stock washer since you have the spacers in place.
Please let us know if there is anything else we can help you with.”

This response was accurate and intended to provide the precise guidance requested. While we are always willing to take responsibility if a mistake occurs, in this case, our response was correct and based on the information you provided.

As for concerns about unwanted emails, our system is set to send only one reminder 20 days after purchase to encourage reviews. As someone who relies on reviews myself, I understand their importance, but we never intend to send more than one prompt. If there was a system glitch, having those emails would help us investigate and ensure it doesn’t happen again for you or any other customers. Even with this you refuse to forward the emails to help us resolve this issue.

At DK Custom Products, we strive to provide exceptional customer service and value honest, constructive feedback. However, we kindly ask that any reviews accurately reflect the facts to avoid misunderstandings. We believe in resolving issues collaboratively and professionally, and we welcome the opportunity to assist you further in the future.

If you have any additional concerns or require assistance, please don’t hesitate to reach out.
Best regards
Melissa