Customer Service
At DK Custom Products there is Nothing More Important to us than Taking Care of our Customers!
Our Priorities are:
Manufacturing Build it Better™ Products
Fast, Accurate Shipping
Providing Superior Customer Service
We use a variety of tools to help us provide Superior Customer Service.
The most Important & useful ones are:
Answering emails quickly & fully. You can use the Contact Us Tab, or email directly to [email protected]
Answering/Returning phone calls quickly at 662-252-8828
Answering phone calls/Texts quickly at 662-420-4891
The BEST way to keep up with Specials, Discount Coupon Codes & New Products is to sign up for our Email Updates. You can do that HERE.
Other Tools we use:
Youtube- We have a good number of videos that explain our products, and we are building a library of Installation Instructional Videos
Facebook- We post everyday on our Facebook page, and invite you to post there also
TikTok- We post everyday on our Tiktok page. Lots of quick and useful tips can be found there.
Instagram- We post everyday on our Instagram page, and invite you to follow us there
Pinterest- We are building a library of photo's on our Pinterest page, and are exploring having helpful DIY articles there soon
Twitter- We have begun using Twitter to post photo and updates on Specials, New Products, etc.
Forums- We are active on HDForums, XLForum & Trike Talk.
Ordering:
You can order directly on this site, you can also place your order over the phone, & we will also work with you via email on ordering.
Build My Bike Wishlist:
The "Wishlist" is an exciting tool. You can add any product you want to it, along with notes. You can share this with anyone you want via email. Try it out!
Tech Support:
Instructional Youtube videos
Each product page has an "Instructions" Tab that you can click and read the instructions for that particular product.
We will also help you in any way we can via the phone & email. We are here for you.
Research Reports:
We do not sell anything we don't run on our own bikes!
Every metal part we make has a Lifetime Warranty.
Everything we do is to enhance Our, & Your, Riding experience, whether it be better performance, a more comfortable ride, or just looking better.
This means we do a LOT OF RESEARCH.
Reports of much of our research is available on our site at our Reports Tab. This information can be very useful when deciding what & how to upgrade your Harley.
My Account:
After you have created an account on this website, you can log in and view "My Dashboard" where there is a record of each order you've placed, your Wishlist, and other information.
Shipping:
We Ship World-Wide
All shipments are insured (except 1st class mail). If a delivery service loses or damages your package, we will work to get it resolved quickly. See full details on shipping HERE.
Returns & Exchanges:
If we made a mistake, you changed your mind, or any other problems, we will make it as painless & quick as possible. See full details on returns & exchanges HERE.
